Refund Policy

Due to the nature of our services as a custom software development provider, all payments for work performed by JetBase are non-refundable once the work has been delivered or development milestones have been met and approved by the client. However, we are committed to customer satisfaction and maintain the following refund policy:

• Initial Consultation & Estimates

  Any initial consultation or project estimation is offered free of charge unless otherwise agreed in writing.

• Upfront Payments / Deposits

  If a client cancels a project before development work has started, a partial refund of any deposit paid may be issued, minus administrative and planning costs incurred. No refunds will be issued once actual development work has begun.

• Project-Based Engagements

  For fixed-price projects, once a milestone has been delivered and approved (explicitly or by lapse of approval period), payment for that milestone becomes non-refundable.

• Time & Materials Engagements

  For hourly-based or monthly-billed services, clients will be invoiced for actual hours worked. No refunds are offered for work already performed, regardless of delivery status.

• Client Responsibility

  It is the client’s responsibility to provide timely feedback, approvals, and all necessary assets or information to avoid project delays. Refunds will not be provided due to project delays caused by the client.

• Service Disputes

  In the event of a dispute, the company will make reasonable efforts to resolve the matter amicably. If a refund is considered, it will be evaluated on a case-by-case basis and only for the portion of the project not yet delivered or initiated.

• Force Majeure

  Refunds will not be issued for delays or non-performance resulting from force majeure events, including but not limited to natural disasters, war, internet outages, or government restrictions.