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HealthCare Web App

HealthCare
Web App

*Strict NDA bars us from revealing project specifics, so all screens, wireframes and names below have been redesigned to be unrecognizable.

Patient Management Systems for Physiotherapy Clinics

We developed and implemented a customized Patient Management System (PMS) tailored specifically for physiotherapy clinics. The solution streamlined operations, improved patient engagement, and centralized clinical workflows in one easy-to-use platform.

Initial request

The client, a growing network of physiotherapy clinics, approached us seeking a digital solution to replace manual scheduling and paper-based patient records. They needed a scalable system to improve internal efficiency and deliver a more seamless experience for both staff and patients.

Challenges and Solutions

Fragmented Scheduling

Staff struggled with overbookings and missed appointments. We introduced a dynamic calendar with real-time availability and automated reminders.

Manual Documentation

Patient data was stored in paper files, leading to delays and errors. We built a secure EMR module with templates for session notes, assessments, and treatment progress.

Limited Patient Communication

The clinic lacked a direct digital channel with patients. We added a self-service portal where patients could book appointments, view plans, and message therapists.

No Insight into Performance

The management team had no visibility into clinic operations. We implemented a dashboard with metrics on appointments, cancellations, and therapist utilization.

Outcome

Within 3 months of launch, the clinics reported a significant reduction in administrative workload and a 23% increase in appointment attendance. The addition of an automated follow-up system significantly improved patient retention by ensuring timely reminders, post-visit check-ins, and personalized care continuity. The solution also enabled the client to open two new locations with confidence in their operational scalability.

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