Question 1

How can I start cooperation?

Accepted Answer

Reach out through our website form or email us at hi@jetbase.io.

Within 24 hours, our senior business development manager will contact you to schedule a one-on-one consultation and review your needs.

More than 60 US and European companies have trusted JetBase with their software initiatives.

Question 2

Will I receive a project estimate before the project starts?

Accepted Answer

Yes. You receive a detailed, transparent estimate before any work begins. Every cost, timeline, and deliverable is clearly outlined, so you can make decisions with full information. If the proposal does not meet your expectations, we will revise it until you are confident, and you pay nothing unless you approve. Our clients consistently rate our proposals as the most thorough and clear in the market.

Question 3

How will I receive reports and updates?

Accepted Answer

You receive weekly progress reports, real-time access to your project dashboard, and direct communication with your project manager. If you ever feel out of the loop, you can request daily updates at no additional cost until you are fully satisfied with our transparency.

Question 4

What if I don’t know exactly what kind of collaboration model I need?

Accepted Answer

No worries. We guide you through all available engagement models and recommend the best fit for your business goals, budget, and timeline. If none of our recommendations work for you, the consultation is free of charge. "JetBase helped us define a model that accelerated our launch and cut costs by 32%." – Startup Founder

Question 5

Will PM, designers, and QA work on my project?

Accepted Answer

Your team will always include a dedicated project manager, QA engineer, and designer, unless you request otherwise. You review and approve every key team member before we start. If you are not satisfied with a team member at any stage, we will provide a replacement within 48 hours. Our clients return for new projects because of the expertise and commitment of our specialists.

Question 6

What if the task scope changes during development?

Accepted Answer

We welcome changes and adapt quickly to evolving requirements. Each adjustment is discussed, approved, and reflected in your project plan and budget before implementation. No work on a new scope is started or billed without your written approval. Over 70 percent of our projects expand in scope, and clients remain with us because of our transparency, flexibility and integrity.

Question 7

Where are you located?

Accepted Answer

JetBase operates across ten time zones. This allows us to provide almost round-the-clock project support and align with client working hours in the US, Canada, UK, Europe, and Australia. If you encounter any difficulties related to time zones, we assign a backup project coordinator at our expense. We have successfully delivered projects for clients in North America , Europe, and New Zealand, meeting strict deadlines regardless of geography.

Question 8

What if I’m not satisfied with the first results or code quality?

Accepted Answer

If the first sprint does not meet your expectations, you pay nothing and keep all deliverables. We believe in earning your trust through real results, not promises. Zero invoices until you are fully satisfied with the quality. Our approach to risk-free onboarding is one reason we maintain a 5/5 average client rating on Clutch.

Question 9

How do you protect my IP and confidentiality?

Accepted Answer

Your intellectual property remains entirely yours. We sign NDAs under UK or US jurisdiction and deliver all code to your private repositories. If your confidentiality is ever breached, we cover your legal costs. In more than 60 completed projects, JetBase has never had a single dispute or data leak.

Question 10

What happens if I need to scale my team up or down quickly?

Accepted Answer

We offer flexible team scaling with just two weeks’ notice, so you can adapt to changing requirements without penalties or delays. If we fail to provide the necessary resources within the agreed timeframe, we compensate you for each day of delay. Some clients have doubled their teams with us during critical phases and achieved every key milestone.

Question 11

What if there is a critical issue or emergency outside business hours?

Accepted Answer

We provide 24/7 emergency support with a guaranteed response time for critical incidents. If we miss our SLA, your next month of support is free. Our average emergency response time last year was under one hour.

Question 12

What if I want to stop cooperation or move the project to another team?

Accepted Answer

You are never locked in. All project assets and documentation are transferred to you at any time, with no hidden fees. We support your new team for a smooth transition, free of charge. If the handover takes longer than 30 days, we compensate you for lost time. Even global consulting firms have called our documentation "best in class" during project handovers.

Frequently Asked Questions